Refund policy

We want you to love your Everyday Lab products. If something isn't right, we're here to help. There are two separate ways to get your money back, and they work differently: a standard return for unopened product, and our 45-Day First-Try Guarantee for collagen you've actually used.

Return window. You may request a return within 30 days of delivery. Because our products are wellness and personal-care items, we can only accept returns of products that are new, sealed, and unopened, in their original packaging. Any product that has been opened or whose seal has been broken cannot be returned for health and hygiene reasons.

How to start a return. Email hello@theeverydaylab.com with your order number and the item(s) you'd like to return. We'll review your request and, if approved, send you the return shipping address and instructions. Return shipping is paid by the customer. Do not ship items back before your return is approved.

Return address (ship approved returns here):
The Everyday Lab, 2216 Padre Blvd, Ste B, PMB 647, South Padre Island, TX 78597, United States

Non-returnable items (hygiene & health). For health and hygiene reasons, the following cannot be returned once opened or unsealed: transdermal patches and ingestible/topical wellness products. The Ultimate Collagen Boost is final sale — no exchanges or returns. (Final sale refers to returns only. It is still covered by the 45-Day First-Try Guarantee below, which is a refund and does not require sending anything back.)

Refunds. Once we receive and inspect your return, approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable, and return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect.

45-Day First-Try Guarantee. We're confident enough in our collagen to back it. On your first order per household, placed directly at theeverydaylab.us, you can try The Liquid Collagen Boost, The Ultimate Collagen Boost or The Collagen Bundle for at least 45 days. If you don't see real improvement, email hello@theeverydaylab.com between day 45 and day 60 from your purchase date and we'll refund the price of the product.

You do not need to send anything back — this is a refund, not a return, which is why it applies to opened product and to items otherwise marked final sale. Original shipping charges are not refunded. One unit per product type; multiple units of the same product are not covered. Purchases from Amazon or any other marketplace are not covered.

Damaged or wrong item? If your order arrives damaged or you received the wrong product, contact us within 7 days of delivery with a photo and we'll make it right at no cost to you.